Yes, we have some reports you can use to be in control of your call center, you will find them in your Dashboard in the Reports option.
- Call details: List of calls made with a summary graph that shows you the inbound and outbound calls, missed calls, voicemails etc.
- Call cost: List of outgoing calls or those related to call forwarding and the cost of each, besides to the summary of the last month.
- SMS Costs: Costs for every inbound or outbound SMS
- Calls per number: Summary of calls made using your virtual phone numbers.
- Calls per agent: Summary of calls made by each one of your agents in your call center.
- Inbound calls per Group: Related calls for each agent group, classified by state.
More reporting alternatives:
- Toky Data Studio Connector: You can use our connector to create your own reports using Google Data Studio and the data from the last 15 days.
- Toky Data Importer: You can use Toky Data Importer, our add-on for Google Sheets, to load data from your account to Google Sheets and create your own analysis or reports.
Every report allows you to export data into a CSV file which can be imported to any spreadsheet software for additional analysis.