- Have you enabled call forwarding?
- If you enabled call forwarding, are you offline? Or, did you enable unconditional call forwarding?
- Do you have enough credit? Forwarded calls have a per minute cost like normal outbound calls.
- Is the number you entered correct? To make sure it is correct and it is working, try making a call to that number using your Toky account.
- If the call is going straight to voicemail, make sure your attention hours are set to "open" at the time you are running your tests.
Also check: call forwarding side effects.
If you still couldn't find a way to make it work, please contact our support team via chat, support line or by emailing us at firstname.lastname@example.org.