Accounts may be blocked in rare occasions by our fraud prevention system if one or more of the following conditions occur:

  • use of personal email addresses 

  • use of disposable email addresses

  • trying to make payments using anonymized services such as Tor

  • billing information that was flagged as highly risky by our payment gateway

  • multiple trial accounts created with the same email address domain

  • abuse of testing credit and testing phone numbers

If you believe your account was incorrectly blocked, please contact us at support@toky.co.

The following information may be requested to prove the authenticity of each Business.

  • Business Registration Certificate

  • Proof of address for the Business ( Utility Bill, Rental Receipt, Phone Bill)

  • ID/Passport of the representative.

  • Tax ID/ VAT

  • Contact Phone number.

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