1. Go to the agent menu in Toky.
2. Click on Edit Agent and see all the following options
a. Click on Delete in the lower left bottom of your screen, and the agent will be deleted from your account. If you just paid for the agent, you will be able to add a new one with no additional charge.
NOTE: Only the Super Admin of the account will be able to delete agents.
What will happen to the information of the agents once deleted?
Call recordings - The recordings will remain, but without the name of the deleted agent.
Call History - The activities will remain, but without the name of the deleted agent.
Reports - Information in the reports will be deleted. Ask the Support team to confirm this.
If you have any further questions or concerns, please contact our customer service team at firstname.lastname@example.org,