You can request Toky to turn any of your call recordings into text. Call transcriptions are useful to analyze calls, get some details about your conversations with customers or to add the text to your systems.
Due to its extension, call recordings can't be transcripted automatically, and you must request this manually. You can ask a transcription following these steps:
- Click on Call Recordings option
- Select the call you need to torn into text
- Click on the Request Transcription button
After clicking the button, you get a window where you can see the cost per minute of the transcription, and you must select the language and decide if you want to receive the text by email.