You can get a phone number and assign it exclusively to one of your agents. so that they can always use it to make and receive calls. Just follow these steps:

1. Verify that the agent's role is Basic.

2. After buying a phone number, go to your phone numbers section, select the phone number and add the agent's name in the friendly name field so that they will know which phone number to use.


3. Go to the IVR section and create a separate IVR for the agent's number, directing the calls to only that agent.

4. You must ask the agent to make calls using only the number established for them. Toky will memorize this setting and set that number for each outbound call they make.

Agent numbers restriction.

In order to assign one phone number to an agent you just need to go to the phone numbers menu and click on Agents Restrictions

Here you can choose an agent or a group. In this way only the assigned group or agents will only be able to see the chosen number.

If you have any questions, please contact us at support@toky.co or send us a message in our support chat on the Toky homepage.

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