You can get a phone number and assign it exclusively to one your agents so he will always use it to make and receive calls. If you want this, follow these steps:
1. Verify that the agent's role is Basic
3. Go to the IVR section and create a separate IVR for the agent's number, pointing the calls to only the respective agent.
4. You must ask the agent to make calls, using only the number with his name on it, and Toky will remember that and set the respective numbers for each outbound call he makes.
If you have any doubts, please contact our customer service team.