If you want to port your actual phone number, your actual service provider requires a document as a proof that you have requested and authorized to transfer your number to Toky. This proof is the Letter of Authorization and we provide one that you must fill, so we can start the porting process. 

There are some important fields that could generate doubts and here we want to explain:

Carrier information:

  • Current Voice Carrier: Name of the carrier where your actual phone number is registered.
  • Current Account Number: If your number has an account number or ID with the carrier. You can ask this directly to them, if you don’t have any account number you can leave this field empty.


  • CPF: It is the virtual equivalent of the social security number in the United States. The CPF is for individuals.
  • CNPJ: It is the virtual equivalent of an employer identification number in the United States. The CNPJ is for companies.

If you still have any doubts, please contact our customer service team.

Did this answer your question?