Why integrate with Front?
Automatically log inbound and outbound calls, record them and answer text messages within Front.
- Automatically log inbound and outbound calls, text messages, voicemails and missed calls with all the details you need for reporting and monitoring of your agents
- Answer text messages directly inside Front
- Toky automatically syncs with Front's phone records so every time you receive a call, you will know who is calling
Before you start, you need to take into account the following points:
- The synchronization time will depend on the number of contacts you have in Front
- Every 10 minutes a synchronization process is performed for new contacts/leads
- If a contact was recently added and a call is made to that contact, the call record will appear in the contact's profile after the next synchronization
How to enable the Front integration?
You can integrate Toky with Front App in few steps, the following article explains the process: