If you have yet to apply, you can do so here.

When a customer sends a message to your business on WhatsApp, a 24-hour chat session will start.

 You will see a notification on the side menu with an unread message count.

For session messages, you pay a flat fee per inbound or outbound messages, of $0.005.

Once a session starts you will see the timer at the top of the chat that indicates the amount of time you have to reply. This timer resets every time your customer responds. 

 If you fail to respond within the time limit, you will see a "time expired" notification instead of the timer.

You can receive text messages, image, video, audio, files, and location pins, and can send text up to 4096 characters long.
To SEND a message simply write on the TEXT AREA and CLICK SEND or PRESS CRTL+ENTER.

If you're finished with a conversation, you can select and archive it.

Once archived you can’t reply to your customer anymore unless your customer starts a new conversation.

On the top left, you can change the current number you are using or filter the conversations you are reading by All, Unread and Archived Conversations.

If you have further questions, you can reach us at support@toky.co

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