To integrate Toky with Zoho Desk you must go to the Zoho Desk integration settings panel and do the following:

  • Click on Accept to return to Toky
  • The system will start synchronizing contacts for the first time. The synchronization time will depend on the number of contacts you have in Zoho Desk.
  • After the synchronization ends, you must select your Zoho domain
  • Select the events you want Toky to send to Zoho Desk
  • Select other useful actions you can do with the integration:
  • Select the language for your notifications
  • Assign your Zoho Desk agents to the corresponding Toky agent. This step must be done carefully, because it's used by Toky to log events to the right agent.
  • Make sure the Enable option is checked and click on Save Changes

Note: 

  • Every 10 minutes synchronization process is performed for new contacts/leads
  • If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization

Got questions?

If you use other products you would like to see integrated please send us a note at support@toky.co. You can learn more about all existing Toky integrations and importers here.

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