For adding new IVR levels you can follow these steps:

  • Go to the IVR section
  • Create a new IVR or edit an existing one.
  • Create a new option and select the action send to IVR and
  • Click on the Set up new IVR button
  • Enter the new IVR level name
  • Add the options you need for this level and make sure you configure the audios as this is a new IVR.
  • You can also add new IVR levels if you need to, repeating these same steps.

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