Every agent can create power dialer campaigns, but there are some permissions only allowed for administrators:
Agent:
- Can only see campaigns created by him or assigned to him.
- Can create, edit and delete campaigns.
- Can add or remove recipients to his campaigns.
- Can't assign a campaign to other agents
- Can execute Power Dialer campaigns
Administrator:
- Can see campaigns created by other agents.
- Can create, edit and delete campaigns created by other agents.
- Can assign a campaign to other agents.
- Can execute Power Dialer campaigns.
If you have any questions please contact support@toky.co or start a chat from our website