Every agent can create power dialer campaigns, but there are some permissions only allowed for administrators:
Agent:
Can only see campaigns created by him or assigned to him.
Can create, edit and delete campaigns.
Can add or remove recipients to his campaigns.
Can't assign a campaign to other agents
Can execute Power Dialer campaigns
Administrator:
Can see campaigns created by other agents.
Can create, edit and delete campaigns created by other agents.
Can assign a campaign to other agents.
Can execute Power Dialer campaigns.
If you have any questions please contact support@toky.co or start a chat from our website