Every agent can create power dialer campaigns, but there are some permissions only allowed for administrators:

Agent:

  • Can only see campaigns created by him or assigned to him.
  • Can create, edit and delete campaigns.
  • Can add or remove recipients to his campaigns.
  • Can't assign a campaign to other agents
  • Can execute Power Dialer campaigns

Administrator:

  • Can see campaigns created by other agents.
  • Can create, edit and delete campaigns created by other agents.
  • Can assign a campaign to other agents.
  • Can execute Power Dialer campaigns.

If you have any questions please contact support@toky.co or start a chat from our website

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