What type of call centers can I create with Toky?
You can create any type of call centers including:
Outbound call center: Call center focused on making outbound calls to a list of customers or leads. This call centers is commonly used for telemarketing, debt collecting, financial services, or sales in general.
Inbound call center: Call center specialized in receiving incoming calls from customers or leads through local or toll free phone numbers or online calls. This call centers is used for customer service.
Blended call center: Call center where agents can handle inbound and outbound calls. This is usually used to improve efficiency because when agents are not answering inbound calls, can start an outbound call for sales or customer service.
Domestic call center: Call center that can make and receive calls from one location, like a country or even a city.
International call center: Call center that can make and receive calls from different countries, this call center requires a team with multilingual capabilities.
What Toky features can you use?
You can require for these call centers these features:
Basic call center features
Multilevel IVR (1)
Blind call transfer
Warm call transfer
Working days and hours
Virtual phone numbers Local and Toll-free (1 phone number included for USA and Canada)
Phone number porting
For outbound calls :
Voicemail Drop (2)
Power dialer (2)
Caller ID Masking
For inbound calls:
Unlimited inbound calls (Fair usage policy applies. Toll-free numbers excluded)
Send and receive SMS (1)
(1) Not included in any plan. You can buy it as an add-on
(2) Included in Business and Enterprise plan. Entrepreneur plan can use it paying extra fee.
(3) Included in Enterprise plan. Entrepreneur and Business plans can use it paying extra fee.
How to start your call center with Toky?
You can start a basic configuring your business call center following these steps:
Configuring your Toky:
Set your browser to use your headset or speakers and microphone
Create your team adding new agents
Enabling call forwarding
Set up the office hours of your company
Buy some credit to continue making calls
Buy virtual phone numbers, ask for an SMS enabled phone number if you want to send SMS to your customers.
Configure audio greetings for IVR and live calls
Install our Click to call widget in your website for inbound calls
Add customers to Toky phone directory
Configure Call Monitoring and Whispering
Install our apps
Enable the integration with your CRM or tool
Calling from click to call integrations
Sending multiple SMS using Bulk SMS Sender
Transfer calls to other agents+
Create and execute a Power Dialer campaign
Generate call center reports