When you make or receive a call from Toky desktop app you can see this screen.

  1. Customer information, if the number is related to a contact from the Phone Directory or any enabled integration you can see the name.
  2. Duration of the call
  3. Click to transfer the call to other agent, group or external phone number
  4. Mute and enable audio in the call by clicking on this button.
  5. Click to hold the call, the other party will listen to the hold music you have configured.
  6. Click to display a numeric dial pad useful to type extension numbers or IVR options.
  7. You can add notes and tags to the call
  8. Click to use the voicemail drop option
  9. Click to hang up the call.

If you have any questions please contact support@toky.co or start a chat from our website.

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