When you make or receive a call from Toky mobile app you can see this screen.
Customer information, if the number is related to a contact from the Phone Directory or any enabled integration you can see the name.
Mute and enable audio in the call by clicking on this button.
Tap to display a numeric dial pad useful to type extension numbers or IVR options.
Tap to enable the speaker.
Hold the call by taping this button, the other party will listen to the hold music you have configured.
Click to transfer the call to other agent, group or external phone number.
Tap to use a bluetooth connected device.
Click to use the voicemail drop option.
Click to hang up the call.