What kind of business can use remote workers?
Virtual call center: Some businesses can hire call center agents in several locations to serve customers from their homes or different offices and time zones. These businesses don't require the agents to be in the same office, so they can rely on a cloud phone system for handling inbound and outbound calls.
Virtual PBX: A business can work without a physical office and its employees can execute their tasks from a home office or distributed locations, connected using internet and cloud solutions to serve customers and collaborate as if they were in the same office. Toky can be used as business phone system for internal or external calls so you can communicate with employees, customers and providers.
What Toky features can you use?
You can require for these business phone system features:
Basic call center features
Blind call transfer
Warm call transfer
Working days and hours
Virtual phone numbers Local and Toll-free (1 phone number included for USA and Canada)
Phone number porting
For outbound calls :
Power dialer **
Caller ID Masking
For inbound calls:
Unlimited inbound calls (Fair usage policy applies. Toll-free numbers excluded)
Send and receive SMS *
* Not included in any plan. You can buy it as an add-on
** Included in Business and Enterprise plan. Entrepreneur plan can use it paying extra fee.
*** Included in Enterprise plan. Entrepreneur and Business plans can use it paying extra fee.
How to start your call center with Toky?
You can start a basic configuring your business call center following these steps:
Configuring your Toky:
Set your browser to use your headset or speakers and microphone
Create your team adding new agents
Set agents extension numbers
Enabling call forwarding
Set up the office hours of your company
Buy some credit to continue making calls
Buy virtual phone numbers, ask for an SMS enabled phone number if you want to send SMS to your customers.
Configure audio greetings for IVR and live calls
Install our Click to call widget in your website for inbound calls
Add customers to Toky phone directory
Configure Call Monitoring and Whispering
Install our apps
Enable the integration with your CRM or tool
Calling to the agents' extension number
Calling from click to call integrations
Sending multiple SMS using Bulk SMS Sender
Transfer calls to other agents
Create and execute a Power Dialer campaign
Generate call center reports