This option is only available for admin users and you can enable it following these steps:

  • Go to the Agents section

  • Locate the agent you want to enable the pause recording option and click on Edit. Remember that the agent must have an administrator role.

  • Go to Call settings and mark the check box Enable pause / continue call recording

  • Click on Save changes

If you have any questions about this process, please contact

Did this answer your question?