How to allow agents to pause call recording

Learn how to use permissions to allow admin users to pause and continue call recordings

Written by Germán from Toky
Updated over a week ago

This option is only available for admin users and you can enable it following these steps:

Go to the Agents section
Locate the agent you want to enable the pause recording option and click on Edit. Remember that the agent must have an administrator role.
Go to Call settings and mark the check box Enable pause / continue call recording