Removing greeting messages from IVR
- Go to IVR section
- Select the IVR you want to modify and click on Edit
- Click on Configure Audios button
- Remove the audio from the Greeting zone by clicking on the X
Removing greeting messages from the Call Widget
- Go to the Telephone Menu option
- Select the option you would like to remove the greeting from. For instance: Sales
- Edit the option
- Uncheck "Play welcome audio when calling to this option"
5. Save Changes, and you are done 😊