This status means when an Agent (A1) who is connected to a Contact transfers the Call (directly) to another Agent (A2), but gets no response. After this, the Call is ended.

A Rejected Transfer can also take place when an Agent (A1) who is connected to a Contact transfers the Call (directly) to another Agent (A2), but this agent rejects the Call . After this, the system ends the call.

If you want to learn more, please visit this page to understand what every Call Status in Toky means.

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