Teams who want to have a phone number ringing on one or more agents may follow these instructions.
1- Create an Agent
Here's a small article about how to do it:
2- Create an Agent Group
Include in this group, an agent or a group of agents you want to answer a call.
Configure group of agents in your IVR
You will need to Add a Phone Number and then, select the Agents Group you previously created.
2 - Phone Numbers
Send your phone number inbound calls to the IVR you created before.