This option is only allowed to users with Admin profile

Blocking phone numbers from the Toky web app

To block a phone number you must follow these steps:

1. Go to your Call History
2. Search for the phone number you want to block
3. Click on the three dots located in the right of the desired phone call and select Block Caller

4. Confirm your decision and that's it.

Blocking phone numbers contacting customer service

You can also contact our support team, and they will apply the restriction for you, so you will never receive calls and avoid your agents to call to that phone numbers again. 

¿Who can ask to block a phone number?

The request should be sent by email to or by chat in our website and it will only be received from users with an admin profile.

Did this answer your question?