Every call in the call history of Toky has a status and this is what it means:

  • Inbound: Inbound call answered by one of your agents
  • Outbound: Call made from the Toky platform to an external telephone number and that was answered.
  • Missed Call: Inbound call not answered by any agent and that did not reach the voicemail.
  • Cancelled: Inbound call that could not be answered by any agent because it rang for a short time.
  • Abandoned Voicemail: Inbound call that reached voicemail but the caller did not leave any message.
  • Voicemail: Call received and not answered by any agent but the caller left a message.
  • Transferred answered: Call transferred to another agent.
  • Transferred canceled: Call transferred to another agent but the call wasn’t answered.
  • On-Call: A call in progress that you can monitor if you have the permissions.
  • Calling:  A call that is just starting.
  • Call Attempt: Outbound call made by your agents that was not answered.

Every call received by virtual phone number or by live call is registered 

If you have any questions please contact support@toky.co or start a chat from our website.

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