Every call in the call history of Toky has a status and this is what it means:

  • Inbound: Inbound call answered by one of your agents
  • Outbound: Call made from the Toky platform to an external telephone number and that was answered.
  • Missed Call: Inbound call not answered by any agent and that did not reach the voicemail.
  • Cancelled: Inbound call that could not be answered by any agent because it ringed for a short time
  • Abandoned Voicemail: Inbound call that reached voicemail but the caller did not leave any message.
  • Voicemail: Call received and not answered by any agent but the caller left a message in voice mail.

Every call received by virtual phone number or by live call is registered  

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