If you have problems such as dropped calls or poor sound quality, it may be due to problems with your internet connection. When this is detected, Toky displays a warning.

We recommend you to check your internet connection and if you have problems, contact your ISP. To validate the quality of your internet connection you can use the following tools:

What should you check and what should you do?

Basically you must check that the download speed is according with the one you have contracted with your ISP, it is normal if you don't have an exact value, but it can not exist a high variation. If the internet speed is correct, after several tests and the problem persist, please contact our support team and we will be happy to check what could be happening.

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