General

Connection tests

These are some connection tests we can work on in order to optimize all the settings to have the best possible quality for the calls.

Written by Emilio from Toky
Updated over a week ago

Do you have any recommendations for headsets?

We recommend you to try some of these headsets If you want a greater audio quality for the calls.

Written by Emilio from Toky
Updated over a week ago

About address and ID proof for number validation.

Some numbers require ID and Address proof in order to validate the numbers.

Written by Emilio from Toky
Updated over a week ago

I'm not receiving incoming call notifications

Changes in Chrome may be affecting

Written by Carlos
Updated over a week ago

About voicemail and email notifications

Learn who gets a notification for voicemails

Written by Germán from Toky
Updated over a week ago

Where to find free on hold music for my call center?

Some sources of free music for phone platforms

Written by Wilson from Toky
Updated over a week ago

Getting started with Toky

Start receiving calls and call customers everywhere in minutes

Written by Wilson from Toky
Updated over a week ago

Users Roles and Capabilities

Designed to give the account owner the ability to control what users can and cannot do within the platform

Written by Oscar
Updated over a week ago

Cheap SSL certificates recommended by Toky

Learn where to get a free SSL certificate or buy one at affordable prices

Written by Oscar
Updated over a week ago

Troubleshooting sound problems

Learn how to fix issues with your headset, microphone and speakers

Written by Oscar
Updated over a week ago

Can I share my agent account with others?

Learn more about how to use your Toky agent account

Written by Oscar
Updated over a week ago

How does the voicemail work?

Frequently Asked Questions about Toky's Voicemail

Written by Emilio from Toky
Updated over a week ago