General

Connection tests

Here are some connection tests we can use, in order to optimize settings and have the best possible quality for calls.

Written by Emilio from Toky
Updated over a week ago

Do you have any recommendations for headsets?

We recommend some of these headsets, for a better audio quality in your calls.

Written by Emilio from Toky
Updated over a week ago

About address and ID proof for number validation.

Some numbers require ID and Address proof in order to validate the numbers.

Written by Emilio from Toky
Updated over a week ago

I'm not receiving incoming call notifications

Changes in Chrome may be affecting

Written by Carlos
Updated over a week ago

About voicemail and email notifications

Learn who gets a notification for voicemails

Written by Germán from Toky
Updated over a week ago

Where to find free on hold music for my call center?

Some sources of free music for phone platforms

Written by Wilson from Toky
Updated over a week ago

Getting started with Toky

Start receiving calls and call customers everywhere in minutes

Written by Wilson from Toky
Updated over a week ago

User Roles and Capabilities

Designed to let the account owner control what users can and cannot do within the platform

Written by Oscar
Updated over a week ago

Cheap SSL certificates recommended by Toky

Learn where to get a free SSL certificate or buy one at affordable prices

Written by Oscar
Updated over a week ago

Troubleshooting sound problems

Learn how to fix issues with your headset, microphone and speakers

Written by Oscar
Updated over a week ago

Can I share my agent account with others?

Learn more about how to use your Toky agent account

Written by Oscar
Updated over a week ago

How does the voicemail work?

Frequently Asked Questions about Toky's Voicemail

Written by Emilio from Toky
Updated over a week ago