General

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12 articles in this collection
Written by Oscar, Carlos, Wilson from Toky and 2 others

Connection tests

These are some connection tests we can work on in order to optimize all the settings to have the best possible quality for the calls.
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Written by Emilio from Toky
Updated over a week ago

Do you have any recommendations for headsets?

We recommend you to try some of these headsets If you want a greater audio quality for the calls.
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Written by Emilio from Toky
Updated over a week ago

About address and ID proof for number validation.

Some numbers require ID and Address proof in order to validate the numbers.
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Written by Emilio from Toky
Updated over a week ago

I'm not receiving incoming call notifications

Changes in Chrome may be affecting
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Written by Carlos
Updated over a week ago

About voicemail and email notifications

Learn who gets a notification for voicemails
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Written by Germán from Toky
Updated over a week ago

Where to find free on hold music for my call center?

Some sources of free music for phone platforms
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Written by Wilson from Toky
Updated over a week ago

Getting started with Toky

Start receiving calls and call customers everywhere in minutes
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Written by Wilson from Toky
Updated over a week ago

Users Roles and Capabilities

Designed to give the account owner the ability to control what users can and cannot do within the platform
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Written by Oscar
Updated over a week ago

Cheap SSL certificates recommended by Toky

Learn where to get a free SSL certificate or buy one at affordable prices
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Written by Oscar
Updated over a week ago

Troubleshooting sound problems

Learn how to fix issues with your headset, microphone and speakers
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Written by Oscar
Updated over a week ago

Simultaneous use of agents

Learn how many sessions can be opened by any of your call center agents
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Written by Oscar
Updated over a week ago

How does the voicemail work?

Frequently Asked Questions about Toky's Voicemail
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Written by Emilio from Toky
Updated over a week ago