Group 65
Go to Toky
All Collections
FAQ
FAQ
Common questions and answers about Toky business phone system
+3
132 articles in this collection
Written by
Oscar,
Carlos,
Wilson from Toky
and 3 others
How Local Presence works for the United States?
Toky has local presence enabled for numbers in the United States when you have business phone numbers in several area codes
Written by
Germán from Toky
Updated over a week ago
Call Status: Transfer Canceled
Calls with this status take place when you see a Transfer Canceled status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Transfer Rejected
Calls with this status take place when you see a Missed Call status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Call Transferred
Calls with this status take place when you see a Call Transferred status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Call Attempt
Calls with this status take place when you see a Call Attempt status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Outbound Call
Calls with this status take place when you see an Outbound Call status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Abandoned Voicemail
Calls with this status take place when you see a status of Abandoned Voicemail in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: New Voicemail
Calls with this status take place when you see a status of New Voicemail in Toky
Written by
Germán from Toky
Updated over a week ago
Call status: Missed Call
Calls with this status take place when you see a Missed Call status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Canceled Call
Calls with this status take place when you see a Canceled Call status in Toky
Written by
Germán from Toky
Updated over a week ago
Call Status: Inbound Call
Calls with this status take place when you see an Inbound Call status in Toky
Written by
Germán from Toky
Updated over a week ago
Why am I seeing so many cancelled calls?
This may cause confusion on whether the agents are answering the calls properly or Toky is having any issues with the calls.
Written by
Emilio from Toky
Updated over a week ago
Belgium - National Numbers Requirements
Written by
Emilio from Toky
Updated over a week ago
Belgium - Mobile Numbers Requirements
These are the requirements to activate Belgian numbers
Written by
Emilio from Toky
Updated over a week ago
Belgium - Local Numbers Requirements
These are the requirements to activate Belgian numbers
Written by
Emilio from Toky
Updated over a week ago
Belgium - Toll-free Numbers Requirements
These are the requirements to activate Belgian numbers
Written by
Emilio from Toky
Updated over a week ago
About the fair use of Toky services
Learn about our fair use controls for our unlimited inbound calls and other services
Written by
Germán from Toky
Updated over a week ago
Security considerations about your Toky API Key
Learn some security considerations when using the Toky API key for programming and integrations
Written by
Germán from Toky
Updated over a week ago
Does the price per minute to a country changes when I call from different countries?
The price per minute to every country doesn't depend on the phone number selected as caller id
Written by
Germán from Toky
Updated over a week ago
Can I send SMS online?
You can send SMS using Toky from your desktop computer, browser, mobile app and more.
Written by
Germán from Toky
Updated over a week ago
What is the pricing of the multi-level IVR feature?
Learn how much you have to pay for creating unlimited multi-level IVRs
Written by
Germán from Toky
Updated over a week ago
How to add notes and tags to a call?
Use notes and tags to give to every call the proper context.
Written by
Germán from Toky
Updated over a week ago
What is the pricing of Power Dialer?
Learn how much you have to pay for using our power dialer feature
Written by
Germán from Toky
Updated over a week ago
What is an outbound call center?
Learn about this call center and how to use Toky to start it
Written by
Germán from Toky
Updated over a week ago
Do you offer flat rates?
Learn about how we charge our prices per minute and what you can get in your plan
Written by
Germán from Toky
Updated over a week ago
Who can create Power dialer campaigns?
Learn what permissions are required for creating campaigns
Written by
Germán from Toky
Updated over a week ago
Why my Toky Mobile App (Android or IOS) is not online?
Written by
Mikhail
Updated over a week ago
Add agent with an already existing Toky account
An alternative to have the same email address used in multiple Toky accounts
Written by
Carlos
Updated over a week ago
Refund Policy
Quick summary of our Refund Policy at Toky
Written by
Carlos
Updated over a week ago
BYOC (Bring Your Own Carrier) support at Toky
Learn how you can connect your provider to Toky
Written by
Germán from Toky
Updated over a week ago
Can I buy vanity phone numbers?
Learn what you can do if you want to use a vanity phone number with Toky
Written by
Germán from Toky
Updated over a week ago
Can I buy mobile phone numbers?
With Toky you can buy a mobile number in some countries
Written by
Germán from Toky
Updated over a week ago
Can I use Toky phone number for SMS verification?
Learn why you can't use a virtual phone number for SMS verification in services like WhatsApp and others
Written by
Germán from Toky
Updated over a week ago
Information for phone number porting process
Porting your phone number to Toky requires an authorization document to start the process
Written by
Germán from Toky
Updated over a week ago
Do you offer an SMS verification feature?
Learn how you can do it easily with our API
Written by
Germán from Toky
Updated over a week ago
Common issue with the Windows Desktop App audio.
If you have issues with the audio we have many articles that will help you configure your audio the right way.
Written by
Emilio from Toky
Updated over a week ago
Common causes and solutions for VoIP issues
Learn to detect and solve common problems affecting call quality
Written by
Germán from Toky
Updated over a week ago
Do you offer Japan toll free numbers?
You can easily buy local and toll free numbers in Japan
Written by
Germán from Toky
Updated over a week ago
How does the call queue work in Toky?
A call queue system will allow your agents to attend to several customers while others are waiting
Written by
Germán from Toky
Updated this week
I'm having issues with the audio on the desktop app for Mac.
If you have issues with the audio we have many articles that will help you configure your audio the right way.
Written by
Emilio from Toky
Updated over a week ago
Do you have a fax to email service?
You can use your phone numbers and receive fax in your email using Toky
Written by
Germán from Toky
Updated over a week ago
Can I forward calls from landline to cell phone?
Yes, you can configure your virtual phone numbers to forward calls to any number
Written by
Germán from Toky
Updated over a week ago
What features does Toky have for your business?
Discover the growing list of Toky features ready to use in your call center and business phone system
Written by
Germán from Toky
Updated over a week ago
Do you have call tracking metrics?
Using virtual phone numbers you can get basic call tacking with Toky
Written by
Germán from Toky
Updated over a week ago
Is Toky Compliant with GDPR?
We care about customers privacy and data protection
Written by
Carlos
Updated over a week ago
Toky and GDPR
Learn how Toky prepared for the General Data Protection Regulation
Written by
Carlos
Updated over a week ago
Information you need to get the number activated
Some numbers require the user to meet specific address and identification requirements to be activated
Written by
Emilio from Toky
Updated over a week ago
I am not receiving calls, how do I put myself online?
If you just finished a call, you may get stuck as busy and will not be able to receive the calls.
Written by
Emilio from Toky
Updated over a week ago
Can I port my number over to Toky?
Steps to follow if you want to port your number to Toky.
Written by
Emilio from Toky
Updated over a week ago
Why aren't personal email addresses accepted in Toky?
Learn why you require a business email if you want to create a Toky account
Written by
Carlos
Updated over a week ago
Why was my account blocked?
Learn why your account may have been blocked
Written by
Carlos
Updated over a week ago
What to check if you use Toky behind a Firewall?
Learn some ports that must be open when using Toky behind a Firewall
Written by
Germán from Toky
Updated over a week ago
How can customers call you using Toky?
Customers can call you from your website, phone number, call link and more
Written by
Germán from Toky
Updated over a week ago
What's warm and blind transfer and how it works?
You can transfer calls between agents in two ways
Written by
Germán from Toky
Updated over a week ago
Do you have a Wordpress plugin?
Yes, we have a great click to call Wordpress plugin
Written by
Germán from Toky
Updated over a week ago
How greeting audios work on phone calls?
Learn where is every audio played when receiving a call to your virtual phone number
Written by
Germán from Toky
Updated over a week ago
How greeting audios work on Live calls?
Learn where every greeting audio is played when receiving a live call from your website or call link
Written by
Germán from Toky
Updated over a week ago
Why is my click to call widget opening in a separate tab?
Could happen especially on Chrome
Written by
Carlos
Updated over a week ago
Does internal calls use available credit?
Calls between agents using Toky are free of charge
Written by
Germán from Toky
Updated over a week ago
Common issues caused by call forwarding
Side effects that forwarding calls may have on your business lines
Written by
Carlos
Updated over a week ago
Changing greeting audios in Toky
You can change audios per live calls, phone calls and IVRs. Learn how.
Written by
Germán from Toky
Updated over a week ago
These Google Chrome Extensions could cause problems
Some Chrome extensions can cause problems to Toky and its extensions
Written by
Germán from Toky
Updated over a week ago
Call forwarding is not working. How do I fix it?
Steps to troubleshoot call forwarding issues
Written by
Carlos
Updated over a week ago
How does billing work when I bring my own phone number?
How things work when you connect your Twilio number to Toky
Written by
Carlos
Updated over a week ago
How long does it take to port my phone number?
Depending of the country porting a phone number to Toky could take some days
Written by
Germán from Toky
Updated over a week ago
Do you have a live chat feature?
Not really but you can use some of our integrations
Written by
Germán from Toky
Updated over a week ago
When will you get voicemail notifications by email?
Learn why, not all the voicemail will be notified by email
Written by
Germán from Toky
Updated over a week ago
Do you support desk phones?
Short answer: we don't
Written by
Carlos
Updated over a week ago
What is a private voicemail?
Customers can leave voicemails only for an agent
Written by
Germán from Toky
Updated over a week ago
Does every agent gets a dedicated phone number?
Every agent gets a extension number but no a dedicated phone number
Written by
Germán from Toky
Updated over a week ago
Can I use the same widget in multiple web sites?
TL;DR; yes, you can :-)
Written by
Carlos
Updated over a week ago
What audio format is supported for the greeting messages?
Record your greeting in the right file format
Written by
Germán from Toky
Updated over a week ago
Why do I have my CRM integrated with Toky but I can't see the contacts in the phone directory?
After enabling a CRM integration contacts are synchronized but no displayed, learn why.
Written by
Germán from Toky
Updated over a week ago
Can I get a testing phone number during trial period?
If you want to try our phone numbers and call quality you can request it
Written by
Germán from Toky
Updated over a week ago
Why inbound calls could not be ringing to agents?
Learn what could be happening if incoming calls go to voicemail when agents there are avaliable
Written by
Germán from Toky
Updated over a week ago
Do you have any reports?
Toky has several reports about calls, cost, phone number use and more
Written by
Germán from Toky
Updated over a week ago
What's the difference between Business plan and Entrepreneur plan?
Learn how to choose our paid plans according to your team size
Written by
Germán from Toky
Updated over a week ago
Can I use my current phone number with Toky?
Sometimes you can transfer or port your actual phone number to our virtual phone system
Written by
Germán from Toky
Updated over a week ago
I can't see the SMS menu option, What's wrong?
Learn what do you need to start sending SMS text messages with Toky
Written by
Germán from Toky
Updated over a week ago
Do you have a referral program?
Get free credit for every referred friend subscribed to a paid plan
Written by
Germán from Toky
Updated over a week ago
Do you have any desktop apps?
Toky's support for desktop applications
Written by
Carlos
Updated over a week ago
What is the call link and how can I use it?
Learn what can you do with the call link and profile page
Written by
Germán from Toky
Updated over a week ago
Can I send bulk SMS using Toky?
Yes, you can send bulk text messages to your customers.
Written by
Germán from Toky
Updated over a week ago
Do you have a public API?
If you are you a developer we have great API to integrate your app with Toky
Written by
Germán from Toky
Updated over a week ago
How much it costs to send SMS with Toky?
Learn where to find the cost per text message sent from Toky phone numbers
Written by
Germán from Toky
Updated over a week ago
Can Toky provide conference call features?
Written by
Germán from Toky
Updated over a week ago
What to do in case of having problems with integrations with CRM and other tools?
Learn what to check if you have troubles with our integrations with CRM and tools like Slack
Written by
Wilson from Toky
Updated over a week ago
What to do in case of having problems with calls?
Check this out if you have problems like calls dropped or poor sound quality during your calls
Written by
Wilson from Toky
Updated over a week ago
What are the prices of Toky?
Learn the pricing model of Toky plans, what you have to pay and what you don't
Written by
Germán from Toky
Updated over a week ago
What to check if Toky calls drop or they can't connect?
An outdated version of your browser can cause problems in calls
Written by
Germán from Toky
Updated over a week ago
Do you have a way of generating Text to Speech?
You can generate audio messages/prompts using text that will automatically be converted to an audio file
Written by
Carlos
Updated over a week ago
Do I have to download something to make or receive calls using Toky?
Learn how to make or receive phone calls without download anything
Written by
Wilson from Toky
Updated over a week ago
Is Toky a free calling app?
Learn what free calls can you make or receive in Toky
Written by
Wilson from Toky
Updated over a week ago
Where do I check the service status of Toky?
Get real-time information on Toky services status
Written by
Wilson from Toky
Updated over a week ago
What's an IVR or Phone Tree?
IVR (Interactive Voice Response)
Written by
Wilson from Toky
Updated over a week ago
How to download call history data?
Export your Call History to CSV file in one click
Written by
Wilson from Toky
Updated over a week ago
How does the phone directory work?
Learn how to manage contacs in Toky phone directory
Written by
Wilson from Toky
Updated over a week ago
What do the phone icons mean in the call history?
Learn to identify calls with quality problems due to internet connection
Written by
Wilson from Toky
Updated over a week ago
What's a Toll-free phone number?
Learn what a toll free phone number is and its characteristics
Written by
Wilson from Toky
Updated over a week ago
Toky customer service contacts
Do you have a question or just need help with Toky? Learn how to get support from our team
Written by
Wilson from Toky
Updated over a week ago
Where can I set working days and hours in Toky?
Learn where you can configure working days and hours and define business availability time
Written by
Wilson from Toky
Updated over a week ago
How to get a number with SMS support on Toky?
Send and receive SMS (text messages) easily
Written by
Carlos
Updated over a week ago
What are the prices for making calls?
Learn how much would cost to call using Toky with our per minute rates
Written by
Carlos
Updated over a week ago
Can callers skip greeting messages and go directly to voicemail?
Customers can skip audios from Toky and go directly to voicemail
Written by
Wilson from Toky
Updated over a week ago
What can I do if Toky tells me that my internet connection is unstable?
With an unstable internet the quality of calls can be affected
Written by
Wilson from Toky
Updated over a week ago
What does every status in call history mean?
Each inbound or outbound call has a status depending on some factors
Written by
Wilson from Toky
Updated over a week ago
What's the meaning of the the colored circles next to the agents?
Each color shows the agent's state in Toky
Written by
Wilson from Toky
Updated over a week ago
Why do I have a payment hold?
What does it mean when my payment is set for manual verification
Written by
Carlos
Updated over a week ago
Can I change an agent's email?
Procedure to do when you need to change the registered email address for an agent
Written by
Carlos
Updated over a week ago
People can't hear me when I talk
How to troubleshoot situations when I can hear others but they can't hear me, in calls using Toky
Written by
Carlos
Updated over a week ago
What's a live call?
Get calls from your website with one click
Written by
Wilson from Toky
Updated over a week ago
What's my Toky username?
TL;DR; it's the one you chose when you created your account
Written by
Carlos
Updated over a week ago
Where is my Toky call link?
Toky gives you a unique call link you can share to receive calls from anywhere in the world. If you're not sure where to find it, check here
Written by
Carlos
Updated over a week ago
Why are you cheaper?
Written by
Oscar
Updated over a week ago
What happens if I already have a call-center and I only want to use parts of Toky?
We have great business apps and CRM integrations and an API easy to use
Written by
Oscar
Updated over a week ago
Do I get charged for receiving calls?
Inbound calls are free with Toky with just one exception
Written by
Oscar
Updated over a week ago
Can I make outbound calls from my account?
You can use Toky to make international calls
Written by
Oscar
Updated over a week ago
Do my clients need Toky to call me?
Toky live calls doesn't require callers to have a Toky account
Written by
Oscar
Updated over a week ago
What payment methods do you accept?
Accepted payment methods for Toky
Written by
Oscar
Updated over a week ago
Can Toky co-exist with my phone infrastructure?
You can use Toky and your actual telephony system
Written by
Oscar
Updated over a week ago
What's an agent?
Learn what's an agent for Toky and what can he do in our platform
Written by
Oscar
Updated over a week ago
Can you walk me through what the service does?
You can ask for a Toky demonstration if you need it
Written by
Oscar
Updated over a week ago
Which browsers does Toky support?
Use Toky to make or receive calls from supported browsers
Written by
Oscar
Updated over a week ago
Why my browser is sending incomplete information?
Incomplete browser information can generate calls problems
Written by
Oscar
Updated over a week ago
Do you have any apps?
We support Android, iOS, Windows, Mac, Linux and ChromeOS
Written by
Oscar
Updated over a week ago
How good does my Internet connection needs to be?
Learn about internet requirements for using Toky properly
Written by
Oscar
Updated over a week ago
How good should my Internet connection be to use Toky?
Toky works with average internet connection
Written by
Oscar
Updated over a week ago
Blacklisted or blocked numbers
Learn what to do if you suspect you are calling to a blocked phone number
Written by
Oscar
Updated over a week ago
How reliable is your infrastructure?
Amazon-reliable. We run on Amazon Web Services and have servers in the whole world, to guarantee the best call quality always
Written by
Oscar
Updated over a week ago
Which countries are eligible for 1 free phone number?
Get a virtual phone number free for your business with your plan
Written by
Oscar
Updated over a week ago
What are the limitations of a trial account?
You can try Toky virtual phone system for free with some restrictions for trial accounts
Written by
Oscar
Updated over a week ago
Does my Toky credit expire?
Learn how much time you have to use the credit you buy for calls, SMS and more services
Written by
Oscar
Updated over a week ago