FAQ

+1
44 articles in this collection
Written by Wilson from Toky, Carlos, and Emilio from Toky and 1 other

Do I have to download something to make or receive calls using Toky?

Learn how to make or receive phone calls without download anything
Written by Wilson from Toky
Updated over a week ago

Is Toky a free calling app?

Learn what free calls can you make or receive in Toky
Written by Wilson from Toky
Updated over a week ago

Where do I check the service status of Toky?

Get real-time information on Toky services status
Written by Wilson from Toky
Updated over a week ago

How to download call history data?

Export your Call History to CSV file in one click
Written by Wilson from Toky
Updated over a week ago

How does the phone directory work?

Learn how to manage contacs in Toky phone directory
Written by Wilson from Toky
Updated over a week ago

What do the phone icons mean in the call history?

Learn to identify calls with quality problems due to internet connection
Written by Wilson from Toky
Updated over a week ago

What's a Toll-free phone number?

Learn what a free phone number is and its characteristics
Written by Wilson from Toky
Updated over a week ago

Toky customer service contacts

Do you have a question or just need help with Toky? Learn how to get support from our team
Written by Wilson from Toky
Updated over a week ago

Where can I set working days and hours in Toky?

Learn where you can configure working days and hours
Written by Wilson from Toky
Updated over a week ago

How to enable SMS support on Toky?

Send and receive SMS (text messages) easily
Written by Carlos
Updated over a week ago

What are the prices for making calls?

Learn how much would cost to call using Toky
Written by Carlos
Updated this week

Can callers skip greeting messages and go directly to voicemail?

Customers can skip audios from Toky and go directly to voicemail
Written by Wilson from Toky
Updated over a week ago

What can I do if Toky tells me that my internet connection is unstable?

With an unstable internet the quality of calls can be affected
Written by Wilson from Toky
Updated over a week ago

What does it mean every status in call history?

Each inbound or outbound call has a status depending on some factors
Written by Wilson from Toky
Updated over a week ago

What's the meaning of the the colored circles next to the agents?

Each color shows the agent's state in Toky
Written by Wilson from Toky
Updated over a week ago

Why do I have a payment hold?

What does it mean when my payment is set for manual verification
Written by Carlos
Updated over a week ago

Can I transfer/port my number to Toky?

TL;DR; most likely, yes
Written by Carlos
Updated over a week ago

About Voicemail

Frequently Asked Questions about Toky's Voicemail
Written by Emilio from Toky
Updated over a week ago

Can I change an agent's email?

Procedure to do when you need to change the registered email address for an agent
Written by Carlos
Updated over a week ago

People can't hear me when I talk

How to troubleshoot situations when I can hear others but they can't hear me, when I call using Toky
Written by Carlos
Updated over a week ago

What's a live call?

Get calls from your website with one click
Written by Wilson from Toky
Updated over a week ago

What's my Toky username?

TL;DR; it's the one you chose when you created your account
Written by Carlos
Updated over a week ago

Where is my Toky call link?

Toky gives you a unique call link you can share to receive calls from anywhere in the world. If you're not sure where to find it, check here
Written by Carlos
Updated over a week ago

Why are you cheaper?

Written by Oscar
Updated over a week ago

What happens if I already have a call-center and I only want to use parts of Toky?

Written by Oscar
Updated over a week ago

Do I get charged for receiving calls?

Written by Oscar
Updated over a week ago

Can I make outbound calls from my account?

Written by Oscar
Updated over a week ago

Do my clients need Toky to call me?

Written by Oscar
Updated over a week ago

What payment methods do you accept?

Written by Oscar
Updated over a week ago

Can Toky co-exist with my phone infrastructure?

Written by Oscar
Updated over a week ago

What's an agent?

Written by Oscar
Updated over a week ago

Which browsers does Toky support?

Written by Oscar
Updated over a week ago

Can you walk me through what the service does?

Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

Written by Oscar
Updated over a week ago

Do you have any apps?

We support Android, iOS, Windows, Mac, Linux and ChromeOS
Written by Oscar
Updated over a week ago

How good does my Internet connection needs to be?

Written by Oscar
Updated over a week ago

How good should my Internet connection be to use Toky?

Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

Written by Oscar
Updated over a week ago

Blacklisted or blocked numbers

Written by Oscar
Updated over a week ago

How reliable is your infrastructure?

Written by Oscar
Updated over a week ago

Which countries are eligible for 1 free number?

Written by Oscar
Updated over a week ago

What are the limitations of a trial account?

Written by Oscar
Updated over a week ago

Does my Toky credit expire?

Written by Oscar
Updated over a week ago

Can I port my number in and out Toky?

Written by Oscar
Updated over a week ago