FAQ

Germán Castaño avatar Carlos avatar Emilio from Toky avatar +2
97 articles in this collection
Written by Germán Castaño, Carlos, and Emilio from Toky and 2 others

Do you have a fax to email service?

You can use your phone numbers and receive fax in your email using Toky
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

What features has Toky for your business?

Discover the growing list of Toky features ready tu use in your call center and business phone system
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you have call tracking metrics?

Using virtual phone numbers you can get basic call tacking with Toky
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Written by Germán Castaño
Updated over a week ago

Do you have a power dialer feature?

Toky doesn't have power dialer but there are some tools to improve your calling productivity
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Written by Germán Castaño
Updated over a week ago

Is Toky Compliant with GDPR?

Carlos avatar
Written by Carlos
Updated over a week ago

Toky and GDPR

Learn how Toky prepared for the General Data Protection Regulation
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Written by Carlos
Updated over a week ago

Information you need to get the number activated

Some numbers require the user to meet specific address and identification requirements to be activated
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Written by Emilio from Toky
Updated over a week ago

I am not receiving calls, how do I put myself online?

If you just finished a call, you may get stuck as busy and will not be able to receive the calls.
Emilio from Toky avatar
Written by Emilio from Toky
Updated over a week ago

Can I port my number over to Toky?

Here you have the steps to follow if you want to port your number to Toky.
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Written by Emilio from Toky
Updated over a week ago

Why you don't accept personal email addresses?

Carlos avatar
Written by Carlos
Updated over a week ago

Why was my account blocked?

Learn why your account may have been blocked
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Written by Carlos
Updated over a week ago

What to check if you use Toky behind a Firewall?

Learn some ports that must be open when using Toky behind a Firewall
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

How can customers call you using Toky?

Customers can call you from your website, phone number, call link and more
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Written by Germán Castaño
Updated over a week ago

What's warm and blind transfer and how it works?

You can transfer calls between agents in two ways
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Written by Germán Castaño
Updated over a week ago

Do you have a Wordpress plugin?

Yes, we have a great click to call Wordpress plugin
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Written by Germán Castaño
Updated over a week ago

How greeting audios work on phone calls?

Learn where is every audio played when receiving a call to your virtual phone number
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

How greeting audios work on Live calls?

Learn where every greeting audio is played when receiving a live call from your website, Facebook fan page or call link
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Written by Germán Castaño
Updated over a week ago

Why is my click to call widget opening in a separate tab?

Could happen especially on Chrome
Carlos avatar
Written by Carlos
Updated over a week ago

Does internal calls use available credit?

Calls between agents using Toky are free of charge
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Common issues caused by call forwarding

Side effects that forwarding calls may have on your business lines
Carlos avatar
Written by Carlos
Updated over a week ago

Changing greeting audios in Toky

You can change audios por live calls, phone calls and IVR Phone tree. Learn how.
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Written by Germán Castaño
Updated over a week ago

These Google Chrome Extensions could cause problems

Some Chrome extensions can cause problems to Toky and its extensions
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Written by Germán Castaño
Updated over a week ago

Call forwarding is not working. How do I fix it?

Steps to troubleshoot call forwarding issues
Carlos avatar
Written by Carlos
Updated over a week ago

How does billing work when I bring my own phone number?

How things work when you connect your Twilio number to Toky
Carlos avatar
Written by Carlos
Updated over a week ago

How long does it take to port my phone number?

Depending of the country porting a phone number to Toky could take some days
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you have a live chat feature?

Not really but you can use some of our integrations
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

When will you get voicemail notifications by email?

Learn why, not all the voicemail will be notified by email
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you support desk phones?

Short answer: we don't
Carlos avatar
Written by Carlos
Updated over a week ago

What is a private voicemail?

Customers can leave voicemails only for an agent
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Written by Germán Castaño
Updated over a week ago

Does every agent gets a dedicated phone number?

Every agent gets a extension number but no a dedicated phone number
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Written by Germán Castaño
Updated over a week ago

Can I use the same widget in multiple web sites?

TL;DR; yes, you can :-)
Carlos avatar
Written by Carlos
Updated over a week ago

What audio format is supported for the greeting messages?

Record your greeting in the right file format
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Why do I have my CRM integrated with Toky but I can't see the contacts in the phone directory?

After enabling a CRM integration contacts are synchronized but no displayed, learn why.
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Can I get a testing phone number during trial period?

If you want to try our phone numbers and call quality you could ask us
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Written by Germán Castaño
Updated over a week ago

Why inbound calls could not be ringing to agents?

Learn what could be happening if incoming calls go to voicemail when agents there are avaliable
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Written by Germán Castaño
Updated over a week ago

Do you have any reports?

Toky has several reports about calls, cost, phone number use and more
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Written by Germán Castaño
Updated over a week ago

What's the difference between team plan and per agent plan?

You can select between two paid plans according to your team size
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Can I use my current phone number with Toky?

Sometimes you can transfer or port your actual phone number to our virtual phone system
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

How to setup an IVR to forward calls to a landline or mobile phone number?

You can set options in your phone tree to be answered from a phone line
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

I can't see the SMS menu option, What's wrong?

Learn what do you need to start sending SMS text messages with Toky
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you have a referral program?

Get free credit for every referred friend subscribed to a paid plan
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you have any desktop apps?

Toky's support for desktop applications
Carlos avatar
Written by Carlos
Updated over a week ago

What is the call link and how can I use it?

Learn what can you do with the call link and profile page
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Can I send bulk SMS using Toky?

Yes, you can send bulk text messages to your customers.
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

Do you have a public API?

If you are you a developer we have great API to integrate your app with Toky
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Written by Germán Castaño
Updated over a week ago

How much it costs to send SMS with Toky?

Learn where to find the cost per text message sent from Toky phone numbers
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Written by Germán Castaño
Updated over a week ago

Can Toky provide conference call features?

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Written by Germán Castaño
Updated over a week ago

What to do in case of having problems with integrations with CRM and other tools?

Learn what to check if you have troubles with our integrations with CRM and tools like Slack or Facebook
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Written by Wilson from Toky
Updated over a week ago

What to do in case of having problems with calls?

Check this out if you have problems like calls dropped or poor sound quality during your calls
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Written by Wilson from Toky
Updated over a week ago

What are the prices of Toky?

Learn the pricing model of Toky plans
Germán Castaño avatar
Written by Germán Castaño
Updated over a week ago

What to check if Toky calls drop or they can't connect?

An outdated version of your browser can cause problems in calls
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Written by Germán Castaño
Updated over a week ago

Do you have a way of generating Text to Speech?

You can generate audio messages/prompts using text that will automatically be converted to an audio file
Carlos avatar
Written by Carlos
Updated over a week ago

Do I have to download something to make or receive calls using Toky?

Learn how to make or receive phone calls without download anything
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Written by Wilson from Toky
Updated over a week ago

Is Toky a free calling app?

Learn what free calls can you make or receive in Toky
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Written by Wilson from Toky
Updated over a week ago

How it works the "busy" audio?

Your callers can listen to the Busy audio, using IVR, or call widget
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Written by Wilson from Toky
Updated over a week ago

Where do I check the service status of Toky?

Get real-time information on Toky services status
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Written by Wilson from Toky
Updated over a week ago

What's an IVR or Phone Tree?

IVR (Interactive Voice Response)
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Written by Wilson from Toky
Updated over a week ago

How to download call history data?

Export your Call History to CSV file in one click
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Written by Wilson from Toky
Updated over a week ago

How does the phone directory work?

Learn how to manage contacs in Toky phone directory
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Written by Wilson from Toky
Updated over a week ago

What do the phone icons mean in the call history?

Learn to identify calls with quality problems due to internet connection
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Written by Wilson from Toky
Updated over a week ago

What's a Toll-free phone number?

Learn what a toll free phone number is and its characteristics
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Written by Wilson from Toky
Updated over a week ago

Toky customer service contacts

Do you have a question or just need help with Toky? Learn how to get support from our team
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Written by Wilson from Toky
Updated over a week ago

Where can I set working days and hours in Toky?

Learn where you can configure working days and hours and define business availability time
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Written by Wilson from Toky
Updated over a week ago

How to enable SMS support on Toky?

Send and receive SMS (text messages) easily
Carlos avatar
Written by Carlos
Updated over a week ago

What are the prices for making calls?

Learn how much would cost to call using Toky with our per minute rates
Carlos avatar
Written by Carlos
Updated over a week ago

Can callers skip greeting messages and go directly to voicemail?

Customers can skip audios from Toky and go directly to voicemail
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Written by Wilson from Toky
Updated over a week ago

What can I do if Toky tells me that my internet connection is unstable?

With an unstable internet the quality of calls can be affected
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Written by Wilson from Toky
Updated over a week ago

What does it mean every status in call history?

Each inbound or outbound call has a status depending on some factors
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Written by Wilson from Toky
Updated over a week ago

What's the meaning of the the colored circles next to the agents?

Each color shows the agent's state in Toky
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Written by Wilson from Toky
Updated over a week ago

Why do I have a payment hold?

What does it mean when my payment is set for manual verification
Carlos avatar
Written by Carlos
Updated over a week ago

About Voicemail

Frequently Asked Questions about Toky's Voicemail
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Written by Emilio from Toky
Updated over a week ago

Can I change an agent's email?

Procedure to do when you need to change the registered email address for an agent
Carlos avatar
Written by Carlos
Updated over a week ago

People can't hear me when I talk

How to troubleshoot situations when I can hear others but they can't hear me, when I call using Toky
Carlos avatar
Written by Carlos
Updated over a week ago

What's a live call?

Get calls from your website with one click
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Written by Wilson from Toky
Updated over a week ago

What's my Toky username?

TL;DR; it's the one you chose when you created your account
Carlos avatar
Written by Carlos
Updated over a week ago

Where is my Toky call link?

Toky gives you a unique call link you can share to receive calls from anywhere in the world. If you're not sure where to find it, check here
Carlos avatar
Written by Carlos
Updated over a week ago

Why are you cheaper?

Oscar avatar
Written by Oscar
Updated over a week ago

What happens if I already have a call-center and I only want to use parts of Toky?

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Written by Oscar
Updated over a week ago

Do I get charged for receiving calls?

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Written by Oscar
Updated over a week ago

Can I make outbound calls from my account?

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Written by Oscar
Updated over a week ago

Do my clients need Toky to call me?

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Written by Oscar
Updated over a week ago

What payment methods do you accept?

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Written by Oscar
Updated over a week ago

Can Toky co-exist with my phone infrastructure?

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Written by Oscar
Updated over a week ago

What's an agent?

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Written by Oscar
Updated over a week ago

Can you walk me through what the service does?

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Written by Oscar
Updated over a week ago

Which browsers does Toky support?

Use Toky to make or receive calls from supported browsers
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Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

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Written by Oscar
Updated over a week ago

Do you have any apps?

We support Android, iOS, Windows, Mac, Linux and ChromeOS
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Written by Oscar
Updated over a week ago

How good does my Internet connection needs to be?

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Written by Oscar
Updated over a week ago

How good should my Internet connection be to use Toky?

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Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

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Written by Oscar
Updated over a week ago

Blacklisted or blocked numbers

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Written by Oscar
Updated over a week ago

How reliable is your infrastructure?

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Written by Oscar
Updated over a week ago

Which countries are eligible for 1 free phone number?

Get a virtual phone number free for your business with your plan
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Written by Oscar
Updated over a week ago

What are the limitations of a trial account?

You can try Toky virtual phone system for free with some restrictions for trial accounts
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Written by Oscar
Updated over a week ago

Does my Toky credit expire?

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Written by Oscar
Updated over a week ago

Can I port my number in and out Toky?

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Written by Oscar
Updated over a week ago