FAQ

+2
83 articles in this collection
Written by Germán Castaño, Carlos, and Wilson from Toky and 2 others

How greeting audios work on phone calls?

Learn where is every audio played when receiving a call to your virtual phone number
Written by Germán Castaño
Updated this week

How greeting audios work on Live calls?

Learn where every greeting audio is played when receiving a live call from your website, Facebook fan page or call link
Written by Germán Castaño
Updated this week

Why is my click to call widget opening in a separate tab?

Could happen especially on Chrome
Written by Carlos
Updated over a week ago

Does internal calls use available credit?

Calls between agents using Toky are free of charge
Written by Germán Castaño
Updated over a week ago

Common issues caused by call forwarding

Side effects that forwarding calls may have on your business lines
Written by Carlos
Updated over a week ago

Changing greeting audios in Toky

You can change audios por live calls, phone calls and IVR Phone tree. Learn how.
Written by Germán Castaño
Updated over a week ago

These Google Chrome Extensions could cause problems

Some Chrome extensions can cause problems to Toky and its extensions
Written by Germán Castaño
Updated over a week ago

Call forwarding is not working. How do I fix it?

Steps to troubleshoot call forwarding issues
Written by Carlos
Updated over a week ago

How does billing work when I bring my own phone number?

How things work when you connect your Twilio number to Toky
Written by Carlos
Updated over a week ago

How long does it take to port my phone number?

Depending of the country porting a phone number to Toky could take some days
Written by Germán Castaño
Updated over a week ago

Do you have a live chat feature?

Not really but you can use some of our integrations
Written by Germán Castaño
Updated over a week ago

When will you get voicemail notifications by email?

Learn why, not all the voicemail will be notified by email
Written by Germán Castaño
Updated over a week ago

Do you support desk phones?

Short answer: we don't
Written by Carlos
Updated over a week ago

What is a private voicemail?

Customers can leave voicemails only for an agent
Written by Germán Castaño
Updated over a week ago

Does every agent gets a dedicated phone number?

Every agent gets a extension number but no a dedicated phone number
Written by Germán Castaño
Updated over a week ago

Can I use the same widget in multiple web sites?

TL;DR; yes, you can :-)
Written by Carlos
Updated over a week ago

What audio format is supported for the greeting messages?

Record your greeting in the right file format
Written by Germán Castaño
Updated over a week ago

Why do I have my CRM integrated with Toky but I can't see the contacts in the phone directory?

After enabling a CRM integration contacts are synchronized but no displayed, learn why.
Written by Germán Castaño
Updated over a week ago

Can I get a testing phone number during trial period?

If you want to try our phone numbers and call quality you could ask us
Written by Germán Castaño
Updated over a week ago

Why inbound calls could not be ringing to agents?

Learn what could be happening if incoming calls go to voicemail when agents there are avaliable
Written by Germán Castaño
Updated over a week ago

Do you have any reports?

Toky has several reports about calls, cost, phone number use and more
Written by Germán Castaño
Updated over a week ago

What's the difference between team plan and per agent plan?

You can select between two paid plans according to your team size
Written by Germán Castaño
Updated over a week ago

Can I use my current phone number with Toky?

Sometimes you can transfer or port your actual phone number to our virtual phone system
Written by Germán Castaño
Updated over a week ago

How to setup an IVR to forward calls to a landline or mobile phone number?

You can set options in your phone tree to be answered from a phone line
Written by Germán Castaño
Updated over a week ago

I can't see the SMS menu option, What's wrong?

Learn what do you need to start sending SMS text messages with Toky
Written by Germán Castaño
Updated over a week ago

Do you have a referral program?

Get free credit for every referred friend subscribed to a paid plan
Written by Germán Castaño
Updated over a week ago

Do you have any desktop apps?

Toky's support for desktop applications
Written by Carlos
Updated over a week ago

What is the call link and how can I use it?

Learn what can you do with the call link and profile page
Written by Germán Castaño
Updated over a week ago

Can I send bulk SMS using Toky?

You can send text messages using Toky to your customers one at a time
Written by Germán Castaño
Updated over a week ago

Do you have a public API?

If you are you a developer we have great API to integrate your app with Toky
Written by Germán Castaño
Updated over a week ago

How much it costs to send SMS with Toky?

Learn where to find the cost per text message sent from Toky phone numbers
Written by Germán Castaño
Updated over a week ago

Can Toky provide conference call features?

Written by Germán Castaño
Updated over a week ago

What to do in case of having problems with integrations with CRM and other tools?

Learn what to check if you have troubles with our integrations with CRM and tools like Slack or Facebook
Written by Wilson from Toky
Updated over a week ago

What to do in case of having problems with calls?

Check this out if you have problems like calls dropped or poor sound quality during your calls
Written by Wilson from Toky
Updated over a week ago

What are the prices of Toky?

Learn the pricing model of Toky plans
Written by Germán Castaño
Updated over a week ago

What to check if Toky calls drop or they can't connect?

An outdated version of your browser can cause problems in calls
Written by Germán Castaño
Updated over a week ago

Do you have a way of generating Text to Speech?

You can generate audio messages/prompts using text that will automatically be converted to an audio file
Written by Carlos
Updated over a week ago

Do I have to download something to make or receive calls using Toky?

Learn how to make or receive phone calls without download anything
Written by Wilson from Toky
Updated over a week ago

Is Toky a free calling app?

Learn what free calls can you make or receive in Toky
Written by Wilson from Toky
Updated over a week ago

When is the "Busy" audio triggered if the IVR is enabled?

Your callers can listen to the Busy audio, even when using IVR, here is why
Written by Wilson from Toky
Updated over a week ago

Where do I check the service status of Toky?

Get real-time information on Toky services status
Written by Wilson from Toky
Updated over a week ago

What's an IVR or Phone Tree?

IVR (Interactive Voice Response)
Written by Wilson from Toky
Updated over a week ago

How to download call history data?

Export your Call History to CSV file in one click
Written by Wilson from Toky
Updated over a week ago

How does the phone directory work?

Learn how to manage contacs in Toky phone directory
Written by Wilson from Toky
Updated over a week ago

What do the phone icons mean in the call history?

Learn to identify calls with quality problems due to internet connection
Written by Wilson from Toky
Updated over a week ago

What's a Toll-free phone number?

Learn what a toll free phone number is and its characteristics
Written by Wilson from Toky
Updated over a week ago

Toky customer service contacts

Do you have a question or just need help with Toky? Learn how to get support from our team
Written by Wilson from Toky
Updated over a week ago

Where can I set working days and hours in Toky?

Learn where you can configure working days and hours and define business availability time
Written by Wilson from Toky
Updated over a week ago

How to enable SMS support on Toky?

Send and receive SMS (text messages) easily
Written by Carlos
Updated over a week ago

What are the prices for making calls?

Learn how much would cost to call using Toky with our per minute rates
Written by Carlos
Updated over a week ago

Can callers skip greeting messages and go directly to voicemail?

Customers can skip audios from Toky and go directly to voicemail
Written by Wilson from Toky
Updated over a week ago

What can I do if Toky tells me that my internet connection is unstable?

With an unstable internet the quality of calls can be affected
Written by Wilson from Toky
Updated over a week ago

What does it mean every status in call history?

Each inbound or outbound call has a status depending on some factors
Written by Wilson from Toky
Updated over a week ago

What's the meaning of the the colored circles next to the agents?

Each color shows the agent's state in Toky
Written by Wilson from Toky
Updated over a week ago

Why do I have a payment hold?

What does it mean when my payment is set for manual verification
Written by Carlos
Updated over a week ago

Can I transfer/port my number to Toky?

TL;DR; most likely, yes
Written by Carlos
Updated in the last hour

About Voicemail

Frequently Asked Questions about Toky's Voicemail
Written by Emilio from Toky
Updated over a week ago

Can I change an agent's email?

Procedure to do when you need to change the registered email address for an agent
Written by Carlos
Updated over a week ago

People can't hear me when I talk

How to troubleshoot situations when I can hear others but they can't hear me, when I call using Toky
Written by Carlos
Updated over a week ago

What's a live call?

Get calls from your website with one click
Written by Wilson from Toky
Updated over a week ago

What's my Toky username?

TL;DR; it's the one you chose when you created your account
Written by Carlos
Updated over a week ago

Where is my Toky call link?

Toky gives you a unique call link you can share to receive calls from anywhere in the world. If you're not sure where to find it, check here
Written by Carlos
Updated over a week ago

Why are you cheaper?

Written by Oscar
Updated over a week ago

What happens if I already have a call-center and I only want to use parts of Toky?

Written by Oscar
Updated over a week ago

Do I get charged for receiving calls?

Written by Oscar
Updated over a week ago

Can I make outbound calls from my account?

Written by Oscar
Updated over a week ago

Do my clients need Toky to call me?

Written by Oscar
Updated over a week ago

What payment methods do you accept?

Written by Oscar
Updated over a week ago

Can Toky co-exist with my phone infrastructure?

Written by Oscar
Updated over a week ago

What's an agent?

Written by Oscar
Updated over a week ago

Which browsers does Toky support?

Use Toky to make or receive calls from supported browsers
Written by Oscar
Updated this week

Can you walk me through what the service does?

Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

Written by Oscar
Updated over a week ago

Do you have any apps?

We support Android, iOS, Windows, Mac, Linux and ChromeOS
Written by Oscar
Updated over a week ago

How good does my Internet connection needs to be?

Written by Oscar
Updated over a week ago

How good should my Internet connection be to use Toky?

Written by Oscar
Updated over a week ago

Why my browser is sending incomplete information?

Written by Oscar
Updated over a week ago

Blacklisted or blocked numbers

Written by Oscar
Updated over a week ago

How reliable is your infrastructure?

Written by Oscar
Updated over a week ago

Which countries are eligible for 1 free phone number?

Get a virtual phone number free for your business with your plan
Written by Oscar
Updated over a week ago

What are the limitations of a trial account?

You can try Toky virtual phone system for free with some restrictions for trial accounts
Written by Oscar
Updated over a week ago

Does my Toky credit expire?

Written by Oscar
Updated over a week ago

Can I port my number in and out Toky?

Written by Oscar
Updated over a week ago