Changing audios for live calls and phone calls with no IVR configured
If you want to change audios for live calls received from your website, Facebook fan page or those received in your virtual phone number with no IVR you must go to the Greeting Audios option. You will find detailed information in this article
Changing audios for an IVR Phone Tree
If you need to change greeting audios for calls received in a virtual phone number with an IVR configured, you must go to the IVR option and follow the steps detailed in this article. The audios changed here don't apply to live calls.