Yes, we have some reports you can use to be in control of your call center, you will find them in your Dashboard in the Reports option.
- Call details: List of calls made with a summary graph that shows you the inbound and outbound calls, missed calls, voicemails etc.
- Call cost: List of outgoing calls or those related to call forwarding and the cost of each, besides to the summary of the last month.
- Calls per number: Summary of calls made using your virtual phone numbers.
- Calls per agent: Summary of calls made by each one of your agents in your call center.
- Calls per group: Related calls for each agent group, classified by state.
Every report allows you to export data into a CSV file which can be imported to any spreadsheet software for additional analysis.