If you have audio problems and you are working behind a Firewall you must check the following parameters.

First try opening the following ports and do a test:

  • Only TCP: 10443 
  • TCP and UDP: 3478 

If the problem persist, open these other ports in your Firewall

  • Only TCP: 5090 
  • TCP and UDP: 10000 to 65000.

Also if the firewall allows it, prioritize everything on *.toky.co

If this doesn't solve the problem, please contact our customer service team.

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