Whenever you see information from a Toky agent, you will see a colored circle nearby, its color indicates the agent's state. The meaning of each color is this:
The agent is connected to Toky, is online and available to answer calls
The agent is on a call
The agent is not connected to Toky.
Agent active using call forwarding
The agent is active, but is using our call forwarding option to answer customers calls from a mobile phone or landline.
Agent out of custom working hours
The agent is connected to Toky but is not avaliable because is out of its own customized working hours.
Agent out of business working hours
The agent is connected to Toky, but is not available because is out of business working hours.