An Interactive Voice Response (IVR) allows customers who call to your telephone system to interact with voice menus using their phone's keypad. In this way, the caller can contact directly the departments or teams that he requires, without waiting to be served and transferred.

With Toky, you can easily create an IVR to improve the efficiency of your call center by allowing your customers to connect directly with the equipment they need.

If you do not have the IVR enabled, you can request it from our Toky support team

Did this answer your question?