How-Tos

+3
73 articles in this collection
Written by Germán Castaño, Carlos, and Wilson from Toky and 3 others
General settings

How to change the country flag of the widget

TL;DR; you can't, but you can hide it
Written by Carlos
Updated over a week ago

How to change the links displayed in the widget or call link page?

Change the website, Facebook page and Twitter of your Toky profiles
Written by Germán Castaño
Updated over a week ago

How to find the phone numbers of a customer who called my business?

Learn to find where to call back customers who call your business phone number
Written by Germán Castaño
Updated over a week ago

How to enable toll-free number forwarding to landlines or mobile phones?

Receive calls in any mobile phone or landline when some call to a toll-free number in any country
Written by Germán Castaño
Updated over a week ago

How to change the welcome message of the Toky widget?

Change the message that appears in your Toky widget
Written by Wilson from Toky
Updated over a week ago

How to send text messages (SMS) using Toky?

Send and receive text messages from our cloud telephony platform
Written by Wilson from Toky
Updated over a week ago

How to change of side the click to call button?

Locate the Toky widget button left or right
Written by Wilson from Toky
Updated over a week ago

How to set my customized voicemail message?

Every agent can have a customized message for voicemail
Written by Germán Castaño
Updated over a week ago

How to make international phone calls using Toky?

Learn how to make phone calls to any country with Toky
Written by Wilson from Toky
Updated over a week ago

How to get live calls only from the country of your business?

Avoid getting international calls when you have a local business
Written by Wilson from Toky
Updated over a week ago

How to enable the option to request customer data before calling

Written by Oscar
Updated over a week ago

How to configure Toky notifications?

Learn how to configure notifications by email and in your browser
Written by Germán Castaño
Updated over a week ago

How to download the Call Records

Quick explanation of how to download your call recordings
Written by Emilio from Toky
Updated over a week ago

How to configure who receives voicemail notifications by email?

Choose which team members will receive an email when there are new voicemails
Written by Wilson from Toky
Updated over a week ago

How to set my business days/hours

Written by Oscar
Updated over a week ago

How to change the language on Toky?

Toky supports English, Spanish and Portuguese. Learn how to switch among them
Written by Carlos
Updated over a week ago

Change greeting audios

Written by Oscar
Updated over a week ago

I don't need a greeting message, how do I remove it?

Written by Oscar
Updated over a week ago

How to edit the hold music?

Be able to edit your hold music
Written by Wilson from Toky
Updated over a week ago

How to enable/disable call recording

Written by Oscar
Updated over a week ago

Enable call recording

Written by Oscar
Updated over a week ago

How to configure your profile?

In your profile you configure business logo, agents pictures and avalilability and more
Written by Oscar
Updated over a week ago
Telephony

How to make calls with Toky

Written by Oscar
Updated over a week ago

How to set up your Phone Tree in Toky

The Phone Tree or IVR will allow your customers to use a telephone menu to improve your call center
Written by Emilio from Toky
Updated over a week ago

How to request a Toll-free number and what's its cost?

You can get a tool-free number in USA, Canada and more countries easily
Written by Germán Castaño
Updated over a week ago

How to answer calls using Toky?

Learn the alternatives you have to accept calls of your customers using Toky
Written by Wilson from Toky
Updated over a week ago

How to change my Caller ID

Change your number ID to make outbound calls
Written by Emilio from Toky
Updated over a week ago

What is a Telephone Menu and how to use it?

Menu Options are exactly that: options in a menu that you offer to your callers when they want to contact you.
Written by Oscar
Updated over a week ago

How to exit dialer's full-screen mode

Some browsers open the Toky's dialer in fullscreen, here's how to get out
Written by Oscar
Updated over a week ago

How to block a phone number?

Block phone numbers for inbound and outbound calls
Written by Emilio from Toky
Updated over a week ago

How to enable call forwarding?

Answer calls in your mobile phone or landline without needing an Internet connection
Written by Oscar
Updated over a week ago

How to configure the audio messages in your IVR/Phone Tree

Set up the IVR audio settings with your own audios.
Written by Emilio from Toky
Updated over a week ago

How to activate Speech to Text transcription for voicemail

Learn how to activate Speech to Text Transcriptions for Voicemails with Toky
Written by Victor Gonzalez Chamorro
Updated over a week ago
Tools and apps

How to install the call widget on your website

Steps to follow to have the click to call button working on your website
Written by Oscar
Updated over a week ago

How to use the Toky Wordpress plugin

Learn how to install a call button on your Wordpress site
Written by Carlos
Updated over a week ago

How to configure extensions?

Written by Oscar
Updated over a week ago

How to install the desktop app on Mac?

Install Toky's app and make phone calls from Mac, send SMS and much more
Written by Carlos
Updated over a week ago

How to use Bria on Android

You can use our Android app and also Bria connected to Toky
Written by Carlos
Updated over a week ago

How to update the Mac application

The app will update itself, but you can also update it manually
Written by Carlos
Updated over a week ago

How to install the desktop app on Windows

Steps to follow to have Toky's app installed on Windows
Written by Carlos
Updated over a week ago

How to make international phone calls with Toky Android app?

Use the Toky app to make international calls to your customers
Written by Wilson from Toky
Updated over a week ago

How to update the Windows application

The app will update itself, but you can also update it manually
Written by Carlos
Updated over a week ago

How to move the Toky tab on Facebook

If you want to change the position of the Toky call tab in your page, follow these steps
Written by Carlos
Updated over a week ago

How to use the Chrome Extension

Written by Oscar
Updated over a week ago

How to enable / disable the Toky app to work only over WiFi?

Enable Toky to make and receive calls with mobile networks or WiFi if required
Written by Wilson from Toky
Updated over a week ago

How to enable Toky as Protected App on Huawei smartphones

Written by Oscar
Updated over a week ago

How to install Toky on a Wordpress site

Written by Oscar
Updated over a week ago