Sometimes you must change users to admin or normal,  for this you must change the type of an agent following these steps:

  1. Go to your Toky Dashboard
  2. Click  on Agents
  3. Select the Agent you wish to change the type and click on Edit
  4. In the  Public profile section select the new type in the Type field.
  5. Click on Save changes


By changing an agent's type you could add or remove its permissions on Toky

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