Call forwarding allows receiving calls on any phone (cellphone or landline), without needing an Internet connection and using only your phone number.

Call forwarding will only be effective if you are completely offline and disconnected from Toky, (Website, Chrome extension, and smartphone apps) otherwise, the call will be sent to the device that is connected.

As an agent

To enable call forwarding as an agent you must follow these steps:

  1. Open  your Toky Dashboard
  2. Click on your name in the upper-right corner
  3. Click on  My account option
  4. In Public profile insert the Phone number where you want the calls to be forwarded.
  5. Click on Call Settings and check the option Forward calls to phone when offline
  6. Click on Save changes

As an admin

As an admin, you can enable call forwarding for any of your agents. To enable call forwarding for any agent you must follow these steps:

  1. In the Dashboard, click on agents.
  2. Select the agent you want to enable the forwarding for and click on Edit.
  3. In the Public profile write the phone number in international format.
  4. Click on Call Settings and check the option Forward calls to phone when offline
  5. Click on Save changes

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