Teams who want to have a phone number ringing on one or more agents may follow these instructions.

1- Create an Agent

Here's a small article about how to do it:

2- Create an Agent Group

Include in this group, an agent or a group of agents you want to answer a call.

If you are using IVR

1. IVR

You will need to Add a Phone Number and then, select the Agents Group you previously created.

2 - Phone Numbers

Send your phone number inbound calls to the IVR you created before.

If you use Telephone Menu

1 - Telephone Menu

Create or edit a new Telephone Menu and select the Agents Group in order to send the call to it.

2 - Phone Number

Edit your phone number and select the Telephone Menu previously created. 

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