Toky records inbound and outbound calls that involve a phone in the flow. Web to Web calls are currently not supported for recording.

Outbound calls are recorded by default, and if you want to modify this behavior you need to go to the agent's profile, and check or uncheck on Record Outbound Calls.

Inbound calls are also recorded by default, and to change this setting you will have to go to the phone numbers menu and choose the number you want to enable or disable the recording for. To do this, simply Edit the number and check or uncheck on Record Inbound Calls to enable it or disable it respectively.

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