Removing greeting messages from IVR

  1. Go to IVR section
  2. Select the IVR you want to modify and click on Edit
  3. Click on Configure Audios button
  4. Remove the audio from the Greeting zone by clicking on the X

Removing greeting messages from the Call Widget

  1. Go to the Telephone Menu option
  2. Select the option you would like to remove the greeting from. For instance: Sales
  3. Edit the option
  4. Uncheck "Play welcome audio when calling to this option"

5. Save Changes, and you are done 😊

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