You can get a phone number and assign it exclusively to one your agents so he will always use it to make and receive calls. If you want this, follow these steps:

1. Verify that the agent's role is Basic

2. After buying a phone number go to your phone numbers section, select the phone number and add the agent's name in the friendly name field so he can know which phone number to use


3. Go to the IVR section and create a separate IVR for the agent's number, pointing the calls to only the respective agent.

4. You must ask the agent to make calls, using only the number with his name on it, and Toky will remember that and set the respective numbers for each outbound call he makes.

If you have any doubts, please contact our customer service team.

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