Every call in Toky has its own call ID; this identifier can be really useful when you are reporting issues with inbound or outbound calls and our customer service team could ask you to send this code in order to check the call and give you a good answer.

To get the call ID you must follow this steps:

1. Go to your dashboard or your Call History section.

2. Find the call that you need to send to customer service to check.

3. Click on the three dots option on the right of the list

4. Now click on the Copy call ID button, to copy the code to the clipboard.

Now you can paste the Call ID in an email or chat and send it to our customer service team. 

This is an example of a call ID : pp84itg84jnjdle4crdl

Did this answer your question?