If you want to forward some inbound calls received in your call center, to a specific phone number using your IVR you must follow these steps:

  1. Go to Dasbhoard and click on IVR
  2. Select the IVR you want to add the call forwarding option and click on Edit
  3. Add a New option or the one you need to forward. Select the action Send to number
  4. Enter a mobile phone number or landline in the corresponding field
  5. Click on Save Changes

Important:

You must bear in mind this elements in order to get call forwarding working properly:

  • You must have available credit: Forwarded calls have a per minute cost like normal outbound calls.
  • The phone number must be correct and in international format: To make sure it is correct and it is working, try making a call to that number using your Toky account.
  • If you use a mobile number, the device must be turned on and with signal: If your smartphone is off or without signal, the call will go directly to voicemail as a normal phone call.
  • You can display your Toky phone number or the caller phone number for caller Id: You can configure Toky to display caller's ID or the phone number that received the call in your device. Learn to configure this option in this article
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