Menu Options are exactly that: options in a menu that you offer to your callers when they want to contact you. These options are a visual way of letting your customers guide themselves inside your telephone menu.

Creating menu options

Go to the sidebar in the Dashboard, and click on Menu Options

  • Click on Create New Option

A configuration form will show for you to fill the required data.

  • Name: the name of the option that your callers are going to see
  • Send call to group: the group of agents in charge of handling calls arriving to this option.
  • Play welcome audio ...: when checked, play a greeting audio when calling to this option, if not, go straight to ringing the agent's phones/devices.

Save Changes and the option will be live in your Toky profile.

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