Menu Options are exactly that: options in a menu that you offer to your callers when they want to contact you. These options are a visual way of letting your customers guide themselves inside your telephone menu.
Creating menu options
Go to the sidebar in the Dashboard, and click on Menu Options
- Click on Create New Option
A configuration form will show for you to fill the required data.
- Name: the name of the option that your callers are going to see
- Send call to group: the group of agents in charge of handling calls arriving to this option.
- Play welcome audio ...: when checked, play a greeting audio when calling to this option, if not, go straight to ringing the agent's phones/devices.
Save Changes and the option will be live in your Toky profile.