After enabling your CRM Integration Toky will start importing contacts to Toky, from your CRM and you must bear in mind:

  • The synchronization time will depend on the number of contacts you have in the CRM. 
  • Imported contacts will not be listed in the Phone Directory but will work to identify callers.
  • Every 10 minutes synchronization process is performed for new contacts/leads
  • If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization.
Did this answer your question?