To integrate Toky with Front you must go to the integration settings panel and follow the next steps:

  • On the Toky Dashboard, click on Integrations.
  • Find Front in the list of integrations and click on it.
  • In the right panel, under the Integrate with Front section, click on the Connect button to go to the Front authorization panel.
  • Enter Front credentials and log in.
  • Click on Authorize.

  • After authorizing Toky, you will return to your dashboard to start de configuration, beginning by selecting your Team
  • Select the Inbox where the events will be synchronized or create a new one.
  • Select the Notifications you want to log in the selected Inbox
  • Select additional actions: 
  • Add unknown callers as leads: Create automatically a lead with caller's information when the number calling is not known.
  • Sync with my connected CRMs: If there's no information about a caller, pull it from a CRM that's already connected with Toky.
  • Respond to text messages directly within Front's interface: You will be charged from your Toky Credit.
  • Select the language for your notifications
  • Assign your Front agents to the corresponding Toky agents
  • Make sure the Enable option is checked in the last step and click on Save Changes

Note: 

  • The synchronization time will depend on the number of contacts you have in Front
  • Every 10 minutes synchronization process is performed for new contacts/leads
  • If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization
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