To enable this integration you must have:

  • A paid Toky account
  • A paid Intercom account
  • An user with Admin privileges in Toky and Intercom

Enabling Toky Instant Call integration

  1. Go to the Intercom integration section and select the Toky Instant Call tab


2.
Click on Connect with Intercom
3.
The authorization page from Intercom is loaded and you must click on Authorize access

4. Now you must assign Toky agents to the corresponding Intercom agents and make sure the Enabled option is checked. Click on Save Changes
 


You can also learn how to log your call activities and call your contacts inside Intercom following the steps of this article

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