Viewing Toky events as activities

In your Intercom Integration configuration you can select what events will be sent to Intercom as activities:

These activities can be seen in the Their activities section of every of your Intercom contacts.

Viewing Toky events as conversations

In your Intercom Integration configuration you can select what events will be sent to Intercom as conversations:

Every event will create a new conversation with the related customer on Intercom and you can continue talking with him from there. 

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